Terms of Service

Welcome to Figmo.

These Terms of Service (“Terms”) govern your access to and use of the Figmo website, online store, products, services, features, content, and any related customer support services provided by Figmo (“Figmo,” “we,” “us,” or “our”).

By visiting our website, creating an account, uploading content, placing an order, or using any part of our services, you agree to be bound by these Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies referenced on our website.

If you do not agree to these Terms, please do not use our website or services.

1. Online Store Terms

By using our website, you confirm that you are at least the age of majority in your country, state, or region of residence, or that you are using the website with the permission and supervision of a parent or legal guardian.

You may not use our website, products, or services for any unlawful, fraudulent, abusive, harmful, or unauthorized purpose. You must not violate any applicable laws, including but not limited to intellectual property, privacy, consumer protection, customs, import/export, and payment-related laws.

You must not upload or transmit viruses, malware, harmful code, or any content that may damage, disrupt, or interfere with the operation of our website or services.

We reserve the right to refuse service, cancel orders, suspend accounts, or restrict access to our website if we believe these Terms have been violated.

2. Our Products and Services

Figmo offers customized and personalized products, which may include custom figurines, 3D-style gifts, photo-based products, accessories, home décor items, and other personalized merchandise.

Because many of our products are made based on customer-provided photos, design references, names, text, or instructions, the final product may vary slightly from the preview, product image, sample photo, or digital illustration shown on our website.

You understand and agree that:

Product photos on our website are for reference only.
Colors may appear differently depending on your screen or device.
Handmade, 3D-printed, resin, or custom-crafted products may have small differences in shape, color, texture, size, or finish.
Personalized products may not be identical to the uploaded photo or reference image.
Minor artistic interpretation may be applied during the design, modeling, or production process.
Production time may vary depending on product complexity, order volume, holidays, logistics, or other circumstances.

We make reasonable efforts to display our products accurately, but we do not guarantee that every detail, color, proportion, or finish will exactly match what appears on your screen.

3. Custom Content and Photo Uploads

When you upload photos, images, names, text, artwork, designs, logos, characters, or other materials to Figmo, you confirm that:

You own the content, or you have obtained all necessary rights and permissions to use it.
The content does not infringe any copyright, trademark, privacy right, publicity right, image right, personality right, or other rights of any third party.
The content does not contain illegal, abusive, hateful, violent, sexually explicit, defamatory, misleading, or otherwise prohibited material.
You authorize Figmo and our production partners to use the uploaded content only as necessary to review, design, produce, fulfill, deliver, support, or improve your order.

You remain responsible for the content you provide. Figmo is not responsible for verifying the ownership, legality, or accuracy of user-submitted materials.

We reserve the right to refuse, cancel, or remove any order or uploaded content that we believe violates these Terms, applicable law, third-party rights, or our internal content standards.

4. Permission to Use Uploaded Content for Order Fulfillment

By submitting custom content to Figmo, you grant us a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, modify, adapt, format, and process such content solely for purposes related to your order, including:

Creating design previews
Preparing production files
Manufacturing your customized product
Communicating with you about your order
Quality checking
Processing replacements, refunds, or customer support requests
Maintaining necessary order records

We will not sell your uploaded personal photos. We will not use your personal images in public advertising, social media, product pages, or marketing materials unless you give us permission.

5. Orders and Order Acceptance

After you place an order, you may receive an order confirmation by email. This confirmation means that we have received your order request; it does not guarantee final acceptance of the order.

We reserve the right to refuse, limit, cancel, or modify any order for reasons including but not limited to:

Payment issues
Suspected fraud
Incorrect pricing or product information
Inventory or production limitations
Incomplete or unclear customization instructions
Prohibited uploaded content
Shipping restrictions
Violation of these Terms

If we cancel your order after payment has been made, we will provide a refund according to our Refund Policy and applicable law.

6. Accuracy of Billing and Account Information

You agree to provide accurate, complete, and current information when creating an account, placing an order, or contacting us.

This may include your name, email address, phone number, shipping address, billing address, payment information, and customization details.

You are responsible for ensuring that all order information is correct before submitting your order. Figmo is not responsible for delays, failed deliveries, production mistakes, or losses caused by incorrect, incomplete, or outdated information provided by you.

If you need to update your order information, please contact us as soon as possible. Once an order has entered production or shipment, changes may no longer be possible.

7. Prices, Payment, and Promotions

All prices are displayed in the currency shown on our website unless otherwise stated. Prices, promotions, discounts, product availability, and shipping fees may change at any time without notice.

We reserve the right to correct pricing errors, cancel orders affected by incorrect pricing, or update product information at any time.

Payment must be completed through the payment methods available at checkout. By submitting payment information, you represent that you are authorized to use the selected payment method.

Promotional codes, discounts, coupons, and special offers may be subject to additional terms, expiration dates, regional limitations, or product exclusions.

8. Product Changes, Production Time, and Shipping

Estimated production and shipping times are provided for reference only. They are not guaranteed delivery dates.

Production or delivery may be affected by:

Order complexity
High order volume
Holidays
Customs inspection
Weather conditions
Carrier delays
Incorrect shipping information
Force majeure events
Other circumstances beyond our reasonable control

Figmo is not responsible for delays caused by shipping carriers, customs authorities, incorrect customer information, or events outside our control.

Risk of loss may transfer to you once the order is delivered to the shipping carrier or delivered to the address provided, depending on applicable law and shipping terms.

9. Returns, Refunds, and Cancellations

Because many Figmo products are personalized or made to order, returns, exchanges, refunds, and cancellations may be limited.

Please review our Refund Policy and Return Policy for details.

In general:

Customized products may not be eligible for return simply because of a change of mind.
Orders may not be cancelable once production has started.
Minor differences in color, size, texture, expression, artistic style, or handmade finish are not necessarily considered defects.
If your item arrives damaged, defective, or significantly different from the confirmed order details, please contact us within the required time period stated in our policy.
We may request photos, videos, packaging images, or other evidence before approving a replacement or refund.

Nothing in these Terms limits any consumer rights that cannot be excluded under applicable law.

10. Intellectual Property

All content on the Figmo website, including but not limited to text, product images, graphics, logos, icons, videos, designs, page layouts, software, product concepts, and brand elements, is owned by Figmo or licensed to us.

You may not copy, reproduce, distribute, modify, sell, resell, exploit, scrape, download, or use any part of our website or content for commercial purposes without our prior written permission.

The Figmo name, logo, brand identity, product names, and related marks may not be used without our written authorization.

Your use of our website does not transfer any ownership rights to you.

11. User Comments, Reviews, and Feedback

If you submit reviews, comments, photos, feedback, suggestions, ideas, or other materials to us, you grant Figmo the right to use, edit, publish, display, reproduce, translate, and distribute such submissions for business purposes, including customer support, website improvement, product development, and marketing, unless prohibited by law or unless we have agreed otherwise.

You agree that your submissions will not:

Violate third-party rights
Contain false or misleading information
Contain unlawful, abusive, obscene, defamatory, or harmful content
Include viruses, malware, or harmful code
Impersonate another person
Mislead us or other users about the source of the content

We may monitor, edit, reject, or remove user submissions at our discretion, but we are not obligated to do so.

12. Third-Party Tools and Links

Our website may include links to third-party websites, payment providers, shipping providers, social media platforms, analytics services, marketing tools, or other third-party services.

These third-party services are not controlled by Figmo. We are not responsible for their content, accuracy, security, policies, products, services, or practices.

Your use of third-party services is at your own risk and may be subject to their own terms and privacy policies.

13. Personal Information

Your submission of personal information through our website is governed by our Privacy Policy.

By using our website or services, you acknowledge that we may collect, use, store, and process your information as described in our Privacy Policy.

14. Prohibited Uses

You may not use our website, products, services, or content:

For any unlawful purpose
To violate any applicable law or regulation
To infringe our intellectual property rights or the rights of others
To upload unauthorized photos, images, designs, logos, characters, or personal likenesses
To submit false, misleading, or fraudulent information
To harass, abuse, insult, threaten, defame, discriminate, or harm others
To upload or transmit viruses, malware, or harmful code
To collect, track, or misuse personal information of others
To spam, phish, scrape, crawl, or interfere with website functionality
To bypass security features or access restrictions
To place fraudulent orders or abuse promotions, discounts, refunds, or chargebacks
To produce illegal, hateful, sexually explicit, violent, infringing, or otherwise prohibited custom products

We reserve the right to suspend or terminate your access to our services if you violate these prohibited uses.

15. Errors, Inaccuracies, and Omissions

Occasionally, information on our website may contain typographical errors, inaccuracies, omissions, outdated information, incorrect prices, incorrect shipping fees, incorrect product descriptions, or availability errors.

We reserve the right to correct, update, or change information at any time without prior notice, including after an order has been submitted.

We may cancel or refuse orders affected by errors or inaccuracies. If payment has already been made, we will provide a refund as required by applicable law and our policies.

16. Service Changes and Availability

We may update, modify, suspend, discontinue, or remove any part of our website, products, services, features, or content at any time without notice.

We do not guarantee that our website or services will always be available, uninterrupted, secure, or error-free.

We are not liable for any loss or inconvenience caused by website downtime, technical issues, service changes, or discontinued products.

17. Disclaimer of Warranties

To the fullest extent permitted by law, Figmo provides the website, services, and products on an “as is” and “as available” basis.

We do not guarantee that:

The website will be uninterrupted, secure, or error-free
Product images will exactly match the final product
Custom products will perfectly reproduce every detail of the uploaded image
Any errors on the website will be corrected immediately
The services will meet every expectation or personal preference

Some jurisdictions do not allow certain warranty exclusions, so some of the above limitations may not apply to you.

18. Limitation of Liability

To the fullest extent permitted by law, Figmo and our owners, directors, employees, partners, suppliers, contractors, service providers, and affiliates will not be liable for any indirect, incidental, special, consequential, punitive, or similar damages, including but not limited to loss of profits, loss of revenue, loss of data, business interruption, replacement costs, or emotional distress arising from your use of our website, products, or services.

To the fullest extent permitted by law, our total liability for any claim related to a product or service will not exceed the amount you paid for the specific product or service giving rise to the claim.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law.

19. Indemnification

You agree to defend, indemnify, and hold harmless Figmo, our affiliates, partners, employees, contractors, suppliers, service providers, and representatives from any claims, damages, liabilities, losses, costs, or expenses, including reasonable legal fees, arising from:

Your breach of these Terms
Your misuse of our website or services
Your violation of any law
Your violation of third-party rights
Content, photos, images, designs, names, or other materials you upload or submit
Your unauthorized use of another person’s image, likeness, intellectual property, or personal information

20. Force Majeure

Figmo will not be responsible for failure or delay in performing any obligation caused by events beyond our reasonable control, including but not limited to natural disasters, extreme weather, fire, flood, earthquake, epidemic, pandemic, war, terrorism, civil unrest, labor disputes, government actions, customs delays, transportation interruptions, supply chain disruptions, power failures, internet failures, carrier delays, or other events outside our control.

During such events, our obligations may be suspended for the duration of the event, and we will make reasonable efforts to resume service as soon as practical.

21. Termination

These Terms remain in effect unless terminated by either you or Figmo.

You may stop using our website or services at any time.

We may suspend or terminate your account, cancel orders, refuse service, or restrict access to our website if we believe you have violated these Terms, created risk for Figmo or others, engaged in fraudulent activity, or used our services unlawfully.

Any obligations or liabilities incurred before termination will survive termination.

22. Severability

If any part of these Terms is found to be unlawful, invalid, or unenforceable, that part will be enforced to the maximum extent permitted by law or removed from these Terms. The remaining provisions will continue in full force and effect.

23. Entire Agreement

These Terms, together with our Privacy Policy, Refund Policy, Shipping Policy, and any other policies posted on our website, constitute the entire agreement between you and Figmo regarding your use of our website and services.

Our failure to enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

24. Changes to These Terms

We may update or replace these Terms from time to time. The latest version will be posted on this page with the updated “Last Updated” date.

It is your responsibility to review these Terms periodically. Your continued use of our website or services after changes are posted means you accept the revised Terms.

25. Governing Law

These Terms and any separate agreements under which we provide services to you will be governed by and interpreted in accordance with the laws of [Insert Governing Jurisdiction], without regard to conflict of law principles.

Any disputes will be resolved in the courts or dispute resolution forum located in [Insert Jurisdiction], unless applicable law requires otherwise.

26. Contact Information

If you have any questions about these Terms of Service, please contact us:

Brand Name: Figmo
Company Name: [Insert Company Legal Name]
Website: [Insert Website URL]
Email: [support@figmo.com]
Address: [Insert Company Address]
Business Hours: [Insert Business Hours]