Privacy Policy

This Privacy Policy explains how Figmo (“Figmo,” “we,” “us,” or “our”) collects, uses, stores, shares, and protects personal information when you visit our website, place an order, upload content, contact us, or use any of our products and services.

By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree with this Policy, please do not use our website or services.

1. Information We Collect

We may collect different types of information depending on how you interact with Figmo.

1.1 Information You Provide to Us

We collect information that you voluntarily provide, including:

Name
Email address
Phone number
Billing address
Shipping address
Account login information
Order details
Customer service messages
Product customization requests
Photos, images, design references, names, text, or other materials you upload for custom products

Because Figmo provides customized products, you may choose to upload photos or other personal materials so that we can create your ordered item. Please make sure you have the right to upload and use any image, name, likeness, or content you provide to us.

1.2 Payment Information

When you make a purchase, payment information may be collected and processed by our payment service providers. This may include card details, billing information, transaction ID, fraud-prevention data, and payment verification information.

Figmo does not directly store your full credit card number or full payment credentials unless otherwise clearly stated. Payment processing is handled through secure third-party payment providers.

1.3 Order and Fulfillment Information

To process and deliver your order, we may collect and use:

Product selection
Customization instructions
Uploaded photos or design files
Shipping method
Delivery address
Tracking information
Order history
Refund, return, or replacement records

1.4 Device and Usage Information

When you visit our website, we may automatically collect certain technical information, such as:

IP address
Browser type
Device type
Operating system
Referring website
Pages viewed
Time spent on the website
Clicks and browsing behavior
Approximate location based on IP address
Diagnostic and performance data

This information helps us operate, secure, analyze, and improve our website and services.

1.5 Cookies and Similar Technologies

We use cookies, pixels, tags, and similar technologies to improve website functionality, remember your preferences, analyze traffic, measure advertising performance, and provide a more personalized shopping experience.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may affect website functions such as shopping cart, checkout, account login, or personalized features.

2. How We Use Your Information

We use personal information for the following purposes:

2.1 To Provide Our Products and Services

We use your information to:

Process orders
Create customized Figmo products
Review uploaded photos or design instructions
Produce, package, and ship your order
Provide order updates and tracking information
Handle returns, refunds, replacements, or after-sales support
Manage your account and purchase history

2.2 To Communicate With You

We may use your contact information to:

Confirm your order
Send shipping notifications
Respond to customer service requests
Notify you about account or transaction updates
Inform you of changes to our terms, policies, or services
Send marketing emails if you have subscribed or where permitted by law

You may unsubscribe from marketing emails at any time by using the unsubscribe link in our emails or by contacting us.

2.3 To Improve Our Website and Products

We may use information to:

Understand customer preferences
Improve website performance
Develop new products and features
Analyze sales, traffic, and customer behavior
Test and improve the shopping experience
Prevent technical issues

2.4 To Protect Our Business and Customers

We may use information to:

Detect and prevent fraud
Verify transactions
Protect account security
Prevent misuse of our website
Enforce our Terms of Service
Investigate suspicious or unlawful activity
Comply with legal obligations

2.5 For Marketing and Advertising

Where permitted by law, we may use information to:

Recommend products
Display relevant ads
Measure advertising effectiveness
Run promotions, campaigns, or surveys
Understand how customers interact with our marketing content

We do not use your uploaded personal photos in public advertising, social media, or product showcases without your permission.

3. Uploaded Photos and Custom Content

Because Figmo creates personalized products, uploaded images and custom content are an important part of our service.

We use uploaded photos, names, text, and design references only for purposes such as:

Creating your customized product
Communicating with you about design details
Quality checking
Resolving customer service issues
Reprinting, replacing, or correcting an order
Maintaining necessary order records

We will not sell your uploaded photos. We will not use your uploaded personal images for public marketing, portfolio display, social media, advertising, or product examples unless you give us permission.

Please do not upload sensitive, illegal, infringing, offensive, or unauthorized content. If you upload content involving another person, you are responsible for ensuring that you have the right to use that content for the requested product.

4. Legal Bases for Processing

Where applicable, we process your personal information based on one or more of the following legal bases:

Performance of a contract: to process, produce, and deliver your order.
Consent: when you subscribe to marketing, accept certain cookies, or provide permission for specific uses.
Legitimate interests: to improve our services, prevent fraud, secure our website, and support business operations.
Legal obligations: to comply with tax, accounting, consumer protection, customs, shipping, or other legal requirements.

5. How We Share Information

We may share personal information only when necessary for the purposes described in this Privacy Policy.

5.1 Service Providers

We may share information with trusted third-party service providers who help us operate our business, including:

Payment processors
Shipping and logistics companies
Website hosting providers
Email service providers
Customer support tools
Analytics providers
Advertising and marketing platforms
Fraud prevention services
Product production or fulfillment partners

These providers are only allowed to use your information to provide services to Figmo and are expected to protect your information appropriately.

5.2 Business Transfers

If Figmo is involved in a merger, acquisition, financing, restructuring, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.

5.3 Legal and Safety Reasons

We may disclose information if we believe it is reasonably necessary to:

Comply with laws or legal processes
Respond to lawful requests by authorities
Protect the rights, property, or safety of Figmo, our customers, or others
Enforce our terms and policies
Prevent fraud, security issues, or illegal activity

5.4 With Your Consent

We may share your information for other purposes if you give us permission.

6. Cookies and Tracking Technologies

We may use the following types of cookies and similar technologies:

Essential Cookies

These cookies are necessary for website functions such as shopping cart, checkout, payment, account login, and security.

Performance and Analytics Cookies

These cookies help us understand how visitors use our website, which pages are popular, and how we can improve the user experience.

Functional Cookies

These cookies remember your preferences, such as region, language, login status, or shopping settings.

Advertising Cookies

These cookies help us measure advertising performance and show more relevant ads on our website or third-party platforms.

Third-Party Cookies

Some cookies may be placed by third-party platforms, such as payment providers, analytics tools, advertising networks, or social media platforms. Their use of cookies is governed by their own privacy policies.

You can control cookies through your browser settings. Some regions may also allow you to manage cookie preferences through a cookie banner or privacy settings page on our website.

7. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including the right to:

Access the personal information we hold about you
Request correction of inaccurate information
Request deletion of your personal information
Request restriction of certain processing
Object to certain processing
Withdraw consent where processing is based on consent
Request a copy of your personal information in a portable format
Opt out of certain marketing communications
Opt out of certain sale or sharing of personal information where applicable

To exercise your rights, please contact us using the contact details below. We may need to verify your identity before processing your request.

We will respond to privacy requests within a reasonable time and in accordance with applicable law.

8. California Privacy Notice

If you are a California resident, you may have additional rights under applicable California privacy laws.

Depending on your relationship with Figmo and applicable legal requirements, you may have the right to:

Know what categories of personal information we collect
Know the purposes for which we use personal information
Request access to personal information
Request deletion of personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information, where applicable
Limit the use of sensitive personal information, where applicable
Not be discriminated against for exercising your privacy rights

Figmo does not sell personal information in exchange for money. However, some advertising or analytics activities may be considered “sharing” under certain privacy laws. Where required, we will provide a way for eligible users to opt out.

9. International Transfers

Figmo may operate globally and may work with service providers in different countries. Your information may be transferred to, stored in, or processed in countries outside your place of residence.

When we transfer personal information internationally, we take reasonable steps to protect it in accordance with applicable laws, including using appropriate contractual, technical, and organizational safeguards where required.

10. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no website, system, or method of transmission is completely secure. You are responsible for keeping your account credentials confidential. If you believe your account or personal information has been compromised, please contact us immediately.

11. Data Retention

We keep personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer support, legal compliance, tax and accounting obligations, fraud prevention, dispute resolution, and business recordkeeping.

Uploaded photos and custom files may be retained for a limited period to complete production, handle customer service, process replacements, or maintain order records. When no longer needed, we may delete, anonymize, or securely store such information as permitted by law.

12. Children’s Privacy

Our website and services are not intended for children under the age of 13, or the minimum age required by applicable law.

We do not knowingly collect personal information from children without appropriate consent. If we become aware that we have collected personal information from a child in violation of applicable law, we will take steps to delete that information.

If you believe a child has provided personal information to us, please contact us.

13. Third-Party Websites

Our website may contain links to third-party websites, apps, payment platforms, social media pages, or other online services. We are not responsible for the privacy practices, content, or security of third-party services.

We encourage you to review the privacy policies of any third-party websites or services you use.

14. Marketing Communications

If you subscribe to our newsletter or marketing communications, we may send you emails about new products, promotions, special offers, or updates.

You can opt out at any time by clicking the unsubscribe link in our emails or contacting us directly. Even if you opt out of marketing emails, we may still send non-marketing messages related to your orders, account, transactions, or policy updates.

15. Account Closure

If you have created an account with Figmo, you may request to close your account by contacting us.

After account closure, we may delete or deactivate certain information. However, we may retain information where necessary for legal compliance, fraud prevention, dispute resolution, accounting, security, or legitimate business purposes.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business, technology, legal requirements, or privacy practices.

When we update this Policy, we will revise the “Last Updated” date above. If we make material changes, we may provide additional notice where required by law.

Your continued use of our website or services after the updated Privacy Policy becomes effective means you accept the updated Policy.

17. Contact Us

If you have any questions, requests, or concerns about this Privacy Policy or how we handle personal information, please contact us:

Brand Name: Figmo
Company Name: [Insert Company Legal Name]
Email: [support@figmo.com]
Address: [Insert Company Address]
Business Hours: [Insert Business Hours]

For privacy-related requests, please include “Privacy Request” in the subject line so we can process your request efficiently.