Shipping & Delivery Policy
Last updated: September 12, 2026
Figmo products are made to order. Your delivery estimate has two separate parts: the time needed to create and prepare your custom item, followed by the time the carrier needs to deliver it.
Delivery Time at a Glance
| Stage | Estimated time | What it includes |
|---|---|---|
| Processing / Handling Time | 5–10 business days | Reference review, 3D modeling, customer preview and approval, 3D printing, hand finishing or painting, quality control, and packaging. |
| Shipping / Transit Time | 5–7 business days | Time from carrier acceptance to delivery at the destination. |
| Total Estimated Delivery Time | 10–17 business days | Processing time plus transit time. |
Calculation: 5–10 business days processing + 5–7 business days shipping = 10–17 business days total estimated delivery time.
1. Processing / Handling Time: 5–10 Business Days
Processing time is the period from the start of an eligible order to the date the completed package is handed to the carrier. It includes:
- Reviewing your order details and reference photos
- Creating the digital 3D model
- Sending a preview for customer review and approval
- 3D printing the approved model
- Polishing, hand finishing, and painting when applicable
- Quality inspection and protective packaging
The standard 5–10 business day estimate assumes that payment is complete, usable reference materials have been supplied, and the customer responds promptly to preview or clarification requests. Day 1 starts on the first business day after both payment and the required reference materials are received.
If required information is missing, customer approval is delayed, or additional revisions are requested, processing pauses or the estimated completion date is recalculated. We will communicate material changes before continuing production.
2. Shipping / Transit Time: 5–7 Business Days
Shipping time begins when the completed order is accepted by the carrier. Standard tracked delivery is estimated at 5–7 business days.
After dispatch, we will send a shipping confirmation email with tracking information. Tracking may take up to 72 hours to show its first carrier scan.
3. Total Estimated Delivery Time: 10–17 Business Days
Under the standard schedule, orders are expected to arrive within 10–17 business days: 5–10 business days for processing plus 5–7 business days for transit.
This is an estimate rather than a guaranteed delivery date. Customer approval delays, incomplete references, additional revision requests, public holidays, customs inspections, severe weather, carrier disruption, or remote delivery locations may extend the timeline. When we become aware of a material delay, we will provide an updated estimate.
4. Business Days and Order Start
Business days are Monday through Friday, excluding public holidays observed by our production team or the carrier. Orders completed outside business hours begin processing on the next business day after payment and all required reference materials have been received.
5. Shipping Destinations, Methods, and Costs
Figmo ships eligible orders using tracked delivery services. The available shipping service and exact shipping charge are shown during checkout or confirmed in your written quote before payment. We do not add an undisclosed shipping charge after purchase.
The shipping address entered at checkout must be complete and accurate. Contact support@getfigmo.com immediately if a correction is needed. An address cannot normally be changed after carrier pickup.
6. International Customs, Duties, and Taxes
International shipments may be subject to customs inspection, import duties, taxes, or brokerage charges imposed by the destination country. Unless checkout expressly states otherwise, these charges are not included in the product or shipping price and are the recipient’s responsibility.
7. Tracking, Delays, and Delivery Issues
If tracking has not updated for several days or the package is later than the estimated window, email us with your order number. We will review the tracking record and help open a carrier inquiry when appropriate.
If an order arrives damaged, defective, incomplete, or incorrect, follow our Returns & Refund Policy. Visible shipping damage should be reported within 48 hours when possible, and quality claims are reviewed when submitted within 30 days after delivery.
8. Contact Information
Company Name: Figmo
Customer Support Email: support@getfigmo.com
Phone Number: +86 13430277436
Customer Support Hours: Monday – Friday, 9:00 AM – 7:00 PM (GMT)
Business Address: Shop 02-3, Ground Floor, No. 72 Pingyuan Heng Street, Shiwanzhen Subdistrict, Chancheng District, Foshan